Submit a Complaint

Please provide as much detail as possible to help us investigate and resolve your concern.

Important Information

We will acknowledge your complaint within 1 business day
You will receive a unique complaint reference number
We aim to resolve complaints within 30 calendar days
All information is kept strictly confidential
Making a complaint is free and you will not be disadvantaged

Your Information

First Name *

Last Name *

Email Address *

Phone Number (Optional)

Address (Optional)

Complaint Details

Type of Complaint *

Category *

Related Lead Reference Number (If applicable)

Subject / Summary *

Detailed Description *

Please provide a clear and detailed description of your complaint, including relevant dates and any previous attempts to resolve the issue.

Desired Outcome / Resolution Sought

What would you like us to do to resolve this complaint?

Supporting Documents (Optional)

Upload relevant documents (emails, screenshots, etc.)

Accepted formats: PDF, JPG, PNG, DOC, DOCX, TXT (Max 10MB per file)

* I consent to Jokuda collecting and processing my personal information for the purpose of investigating and resolving this complaint, in accordance with the Privacy Policy. I understand my information will be retained for seven years in compliance with regulatory requirements.

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